The Operator

Richard Harvey

Operational Architect · AI Integration Specialist · New Zealand

I don't just build AI workflows — I architect business engines that actually run. With over 20 years of experience in operations and people leadership, I've spent my career identifying friction and stripping it away to drive commercial growth. Kinetic Operator was born from a simple observation: most businesses aren't failing for lack of vision. They're stalling under the weight of Manual Tax – your best people are stuck doing work that doesn't really grow your business or add much value. I'm here to help you reclaim that capacity and operate at your peak.

The Owner's Perspective

I've Sat in Your Chair

Inter Football — Part-Owner & Business Manager

I understand the unique pressure of the New Zealand SME because I've lived it. As a part-owner and Business Manager of Inter Football, I carried a vested interest in every decision — balancing the Engine Room with the Boardroom while keeping the customer at the centre of everything.

Key Outcomes

Optimised Workflows

Redesigned end-to-end operational workflows to ensure long-term sustainability and scalability.
System Transformation

Implemented a new CRM and e-commerce platform that increased online sales by 37% while drastically reducing manual data handling.

The Scale of Experience

High-Volume Operations Leadership

Les Mills — Club General Manager · Howick & Britomart

Before focusing on the SME sector, I spent nearly a decade leading some of the most complex, high-volume fitness operations in the country — managing multi-million dollar facilities servicing over 4,000 members.

Financial Performance

Transformed loss-making clubs into profitable operations, delivering over $1M in annual net profit.
Strategic Transitions

Acted as Transition Lead for facility acquisitions — successfully integrating 1,300+ members and 50+ staff onto new systems and contracts.
National Impact

Served as National Sales Trainer, designing performance and coaching frameworks deployed across the country to drive consistency and conversion.

Governance & Community

Operational Excellence at Every Level

Te Puru Community Centre — Board Member

My commitment to operational excellence extends to the community level. As a Board Member for the Te Puru Community Centre, I provide governance and operational oversight across KPIs, compliance, and financials.

Outcome

Financial Turnaround

Oversaw a financial recovery that shifted the centre from a deficit to a surplus by 2025, ensuring its long-term viability for the community.

Qualifications

The Foundation

Degree

Bachelor of Business & Information Management — University of Auckland

AI Leadership

Google-Certified Generative AI Leader — Architecting AI-driven business strategy

Marketing

Certified Digital Marketing Expert — Data-driven growth and performance frameworks

Work With Me

The Operator's Eye, applied to your business.

I've operated at every level — from the shop floor to national leadership. Today, I use that experience to help New Zealand SMEs build businesses that are lean, kinetic, and performing at their peak.

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